Comprehensive Coverage Requires
Comprehensive Training On:
Service Contract Tire & Wheel GAP Interior Protection Exterior Protection Windshield Maintenance
F&I University
Four (4) Day Seminar 9:15am – 5:00pm
Designed to give F & I Managers core skills, this seminar concentrates on what is happening in today’s Dealership with today’s customers. With this in mind, the comprehensive seminar addresses customer psychology (the buying process), salesperson psychology (the selling process) product knowledge, effective sales process, overcoming objections (product and payment), prioritization and selling paper to lenders while assuring the highest possible levels of customer satisfaction.
This course will give an F & I Manager the skills and confidence needed in order to build a successful department. We will concentrate heavily on product knowledge and objection handling. The diversity of experience levels will provide valuable conferencing among the participants by round tabling objections, concerns, goals and department management.
Financial Services Management seminar will include an AVA Behavioral Assessment. We utilize the highly accurate AVA Behavioral Assessment System to evaluate an individual’s work-related behavioral style. This evaluation focuses on behavioral traits that directly impact job performance. The Financial Services Management seminar includes a Job Expectation Assessment in addition to the AVA Behavioral Assessment. The Job Expectation Assessment evaluates an individual’s expectations as well as their perceptions of the position of Finance & Insurance Management.
Business Attire, Lunch & Continental Breakfast Provided.
Road To The Sale
Two (2) Day Seminar 9:15am – 5:00pm
Created to fill a gap in our industry. The sales force need training on the “After Sales Products” their customers have the opportunity to choose as their optional benefits. In any Dealership the sales force can make or break back end profits. In any Dealership you can find a pattern of those sales people who believe and those who do not. The process must begin by building mutual accountability by furthering an understanding of the interdependence of sales and F & I.
Focus will be on product knowledge of all “After Sale Products” and customer introduction to the F & I manager. The comfort level of the sales force towards these benefits will automatically increase back end profits along with CSL It’s a proven fact that the customer’s comfort level with that salesperson is at it’s highest peak right at close, learn how to take that and transfer that rapport to the F & I manager. Discover how to endorse the “After Sale Products” during the sales process.
Casual Dress, Lunch & Continental Breakfast Provided.